Solutions
GoFetch
Get it out of your head and into a channel your whole team can use
A private knowledge base your whole team queries over voice, SMS, WhatsApp or web chat. Every document you add, every gap you fill, it compounds. The more you put in, the more it gives back.
The Problem
Too much lives in one person's head. That doesn't scale.
In most businesses, the owner or a key person carries the real knowledge. It works, until they're unavailable. Then the business stalls, staff guess, or customers wait for a callback.
Knowledge is fragmented
Pricing in a spreadsheet. Processes split across documents. Policies buried in email threads.
Answers are inconsistent
Different team members give different answers to the same question. Clients notice.
Live data goes stale
Supplier rates shift. Job costs change. No single source that's current, trusted, and findable.
What We Deploy
One private channel. Every answer, live or stored.
Built from your documents
Pricing sheets, SOPs, rate cards, FAQs and policies: we ingest them into a retrieval-augmented knowledge base. Every answer is grounded in your actual documents, not a guess. If the answer isn't there, the system says so rather than inventing something plausible.
Connected to live systems
For information that changes, we connect to live sources: your own internal systems, supplier pricing APIs, materials databases, any remote service that exposes current data. The agent calls the source in real time and returns the current figure, not last month's.
Available on every channel
Voice, SMS, WhatsApp and web chat, all private and access-controlled. Any owner or team member can query it from wherever they are. One knowledge base. Every channel.
Gets smarter the more you add
Every document you add makes it more capable. Update a source and the system reflects it immediately. No retraining, no rebuild. Add a new SOP today and the whole team can query it tonight.
What You Get Back
Out of your head. Into the hands of your whole team.
Owners out of the loop
No more being the first call for every pricing and process question. Staff handle it themselves, correctly, without waiting on you.
Consistent answers, every time
Every team member gets the same accurate answer from the same source of truth, whether in the field, at the office, or working remotely.
New hires ramp faster
The entire knowledge base is a text message away from day one. No months of learning the basics by asking the same questions.
Visibility into what your team needs
Every query is logged. See what your team asks most, spot gaps before they become problems, and know exactly what to add next.
The Terms
Fixed scope, fixed price. Live in 2–3 weeks.
We handle the document ingestion, knowledge base build, channel configuration and access controls, then tune it live against real queries from your team before handover.
From $697/mo · Setup from $2,499 (one-time), including document ingestion (up to 50 source documents), voice line setup, web chat interface, SMS and WhatsApp channel configuration, access controls, and a 30-day tuning window.
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